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User FAQs

  • Q: When will I receive my tickets?
    A: You will receive your tickets immediately after your purchase. They will be sent via email to the email address you provided during your purchase.
  • Q: Can I receive printed tickets?
    A: Revelree is a digital ticket provider and does not offer printed tickets. This is done to ensure we can pass along cost savings to venues and, ultimately, you the fan. However, when you receive your tickets by email, they are provided in PDF format so you can conveniently print them if you wish.
  • Q: Will my credit card information be safe/secure?
    A: Absolutely! We use a trusted third party provider to process all our credit card payments which also means that we do not store any credit card information directly on Revelree servers.
  • Q: I have not received the confirmation email, how do I know that my purchase went through?
    A: Not to worry, there are a few things you can do in order to verify your purchase: If you created an account when signing up, log in and check to see if the order is in your User Dashboard. Contact the event organizer, and provide them with your name and email address so they can check the event tickets. On some occasions, emails go straight to your email’s junk or spam folder so please check to make certain this is not the case.
  • Q: What do I need to bring to the event?
    A: First and foremost, be sure to have either the printed PDF of your ticket, or the PDF on your smartphone or mobile device in order to gain entrance to the event. Additionally, please follow any and all rules that the event or venue has in place. Revelree is not responsible for any forgotten IDs or tickets.
  • Q: What if the show/event gets cancelled?
    A: Sometimes there are things out of an event organizer’s control and shows get cancelled. It is up to the event organizer to deal with and issue refunds. Always be sure to check with a venue’s refund policy.
  • Q: I can no longer attend the show/event I bought tickets for. Can I get a refund?
    A: We understand that circumstances change and you can no longer attend but please contact the event or venue regarding a refund or refer to their refund policy. It is up to them if they will issue a refund.
  • Q: The show/event is sold out. Will there be more tickets available?
    A: If an event is sold out, it is up to the event organizer whether or not they wish to add more tickets for sale.

  • Q: How do I sell tickets for my own events?
    A: Revelree makes it easy to signup to sell tickets! Just follow this link to signup as a Partner!

Partner FAQs

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For issues regarding your tickets please contact the event organizer directly as this form is for issues with the Revelree website.