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Terms of Service

The following Purchase Terms and Conditions are designed to ensure your satisfaction and understanding of the purchase process on Revelree Entertainment Inc. These Purchase Terms and Conditions are subject to and incorporate by this reference, the Terms of Service. Each ticket that you purchase is a license to attend a particular event and is subject to the additional terms set forth on and for that ticket.

Currency

All ticket prices for events under Revelree Entertainment Inc. are in Canadian (CAD) Dollars.

Payment Methods

Revelree Entertainment Inc. accepts several methods of payment. These include Visa, Visa/Debit, and MasterCard. Charges to your credit card will appear as "Revelree Tickets".

Who You Are Buying From

Revelree Entertainment Inc. acts as the service to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, festival organizers, leagues, artist representatives, charities, and promoters ("Event Providers"). If you purchase a ticket through Revelree Entertainment Inc., you will be purchasing that ticket from the Event Provider.

Pricing and Availability

Tickets for popular events can sell out quickly. Occasionally, the event organizer may make additional tickets available prior to the event start date and time. Revelree Entertainment Inc. does not control this inventory or additional availability. Other distribution channels may receive additional tickets for distribution, which may be of similar or higher desirability than the ones sold on Revelree Entertainment Inc. These tickets may be offered at lower or higher prices than the prices you see on Revelree Entertainment Inc.

Order Confirmation

If you do not receive a transaction number (in the form of an email and on your user dashboard) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Revelree Entertainment Inc. whether or not your order was placed. You may be the only one aware of any problems that may occur during the purchase process as it may not be known across the system. Revelree Entertainment Inc. will not be accountable for losses if you assume that an order was not placed because you failed to receive confirmation. Please contact Revelree Entertainment Inc. at info@revelree.ca

Refunds and Exchanges

ALL TICKETS AND ITEMS PURCHASED THROUGH Revelree Entertainment Inc. ARE FINAL SALE AND ARE NON-REFUNDABLE EXCEPT IN THE CASE OF CANCELLED, POSTPONED, OR RESCHEDULED EVENTS SUBJECT TO THE CONDITIONS BELOW.

Before purchasing tickets, carefully review your event and ticket choices. Please note that most events on Revelree Entertainment Inc. are General Admission which means no assigned seating. Policies set forth by our clients, including venues, and theatres, generally prohibit Revelree Entertainment Inc. from issuing exchanges or refunds after a ticket has been purchased or lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to the tickets you purchased. Without limiting the generality of the foregoing, you will not contact Revelree Entertainment Inc. to seek a refund or exchange from Revelree Entertainment Inc. when Revelree Entertainment Inc. is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the website. Should you do so, your tickets may be cancelled, and Revelree Entertainment Inc. may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the website.

If Revelree Entertainment Inc. issues you a refund for a ticket whether the event is postponed or cancelled, it will issue a refund of the tickets face value paid but not on the service fee. Under no circumstances will any of the surcharge fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Revelree Entertainment Inc. will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
Revelree Entertainment Inc. typically only offers refunds and/or exchanges based on the promoter's or venue's instructions. Revelree Entertainment Inc. is not obligated to issue a refund except to the extent that the promoter, venue, or event provider responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

Transaction Service Fees

Tickets that are purchased through Revelree Entertainment Inc. are subject to a per transaction service fee which is non-refundable, which includes events that are cancelled or postponed. All sales are final. In the event of a cancellation, Revelree Entertainment Inc. will refund the face value of the ticket but not the service fee.

Cancelled and Postponed Events

For time to time, events can be rescheduled, postponed, or cancelled by the event organizer. If an event has been rescheduled, postponed, or cancelled, Revelree Entertainment Inc. will attempt to contact you by email to inform you of a refund for that event. If you purchase a ticket through Revelree Entertainment Inc. and we issue a refund, Revelree Entertainment Inc. will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket. You will be refunded the face value of the ticket as transaction fees are 100% not refundable.

Distressed Event Definition

Buying a ticket through Revelree Entertainment Inc., the ticket buyer agrees that an event can become distressed and that under certain circumstances beyond the control of the event organizers the event could not be completed. To clarify, a distressed event is an event that is taking place as planned and advertised, where the ticket you purchased through Revelree Entertainment Inc. gained you entry into the event; but due to any number of unforeseen circumstances (i.e. acts or regulations of public authorities, labour difficulties or strike, inclement weather, epidemic, interruption or delay of transportation service, acts of God), the event could not be completed.

Opening and Headlining Acts

Opening acts, guests, or support acts, may sometimes tour with headlining performers. Revelree Entertainment Inc. is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled. If you attend an event that takes place but for whatever reason the headlining or co-headlining act does not perform or make an appearance and the event becomes distressed, meaning the majority of event took place as promised but for unforeseen circumstances and misfortune, the headliners and support acts chose not to fulfill their responsibilities, Revelree Entertainment Inc. will not issue refunds unless authorized by the Event Promoter. It is the Event Promoter’s responsibility to outline the terms of their refund policy for the distressed event by providing Revelree Entertainment Inc. with written direction as to whether or not ticket buyers are to be full refunded, partially refunded, or not refunded at all. In any case, the service fees paid to Revelree Entertainment Inc. will NOT be refunded.

Billing Information Verification

Orders are processed only after billing information and the CVV Security number has been verified. Occasionally, we receive incorrect credit card account information for a ticket order that will cause an order to be cancelled. There are also instances where your credit card will get declined even if your information and available credit are correct. In these cases, please contact your credit card issuing company before making another purchase attempt. In most cases, they will remove the security filter and allow your transaction to take place.

Delivery Options

Tickets purchased on Revelree Entertainment Inc. are issued as digital tickets with the ability to print from home/work. Once you successfully purchase the ticket(s), Revelree Entertainment Inc. will send you a confirmation email with the ticket(s) in the email as an attachment for you to download or print. Tickets will not be mailed. It is recommended that you always bring either your printed ticket, digital ticket or both with a government ID to the door or gate in order to verify your purchase.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Revelree Entertainment Inc. will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Revelree Entertainment Inc. operated system.

Multiple Browser Windows

When ordering tickets online with Revelree Entertainment Inc., please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability

You assume all risks incidental to the event for which a ticket is issued, whether before, during or after performance, and you waive any claims for personal injury or death against Revelree Entertainment Inc. on behalf of yourself and any accompanying minor.

License; Ejection and Cancellation; No Redemption Value

Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.

You Are Subject to Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.

Unlawful Re-Sale of Tickets

Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of Revelree Entertainment Inc.'s trademarks and other intellectual property is subject to Revelree Entertainment Inc.'s consent.

Event Newsletters and Email Lists

By signing up to Revelree Entertainment Inc. and using this service to purchase event tickets, you will have the option to be added to Revelree Entertainment Inc.'s email list where Revelree Entertainment Inc. will send you news, promotions and  any upcoming events that may be of interest to you. In each email, you will have the option to opt out and not receive any further communication from Revelree Entertainment Inc..